Follow these steps to set up 2FA for your Travel Ledger account (this only needs to be set up once):
Step One: Get an Authentication App
Begin by installing an authentication app from your mobile app store.
Iphone Users: We recommend Microsoft Authenticator, available on the App Store.
Android Users: We recommend Google Authenticator, available on the Google Play Store.
Can't find it? simply scan the appropriate QR code below, and it will directly link you to the store for app download.
Step Two: Configuring Google and Microsoft Authenticator Apps on your Smartphone
Microsoft Authenticator:
Google Authenticator:
Step Three: First-Time Login
Now that you've installed an authenticator app, the first time you log in to your Travel Ledger account, you'll be guided through the necessary steps to set up 2FA. This crucial step significantly enhances the security of your account.
To get started click 'Next'.
Step Four: Scan or Enter the Code
During setup, you'll see a QR code on your screen. Use your authentication app on your phone to scan it or manually enter the provided code. This links your app to your Travel Ledger account.
Once complete, click 'Next'.
Step Five: Save Your Recovery Code
After scanning or entering the code, you'll receive a recovery code. Keep it secure in case of emergencies. We recommend storing it where you can easily access it if needed. It's your lifeline if you lose access to your authentication app.
Once complete, click 'Next'.
Step Six: Confirm Setup
To finish setting up 2FA, enter the 6-digit code generated by your authentication app. This step ensures your app is correctly configured and synchronized with your Travel Ledger account.
Once complete, click 'Confirm'.
Step Seven: Accessing Your Account
Once 2FA is set up, accessing your Travel Ledger account is easy. Log in with your usual username and password. You'll then be prompted to enter the 6-digit code generated by your authentication app.
FAQs
Do I need to authenticate every time I log in?
Yes, 2FA adds an extra layer of security, and you'll be prompted for the 6-digit code each time you log in. The code displayed in your app is valid for 30 seconds, so please enter it promptly.
What do I do if I lose my phone or can't access my authentication app?
If, at any point, you lose access to your authentication app, change your device, or encounter any issues related to 2FA, you can utilise your previously saved recovery code to reset 2FA. Alternatively, reach out to your Company Administrator or contact our support desk at support@travelledger.org for guidance and assistance.
