Suspending and Archiving Head Office and Branches
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There are instances where companies need to be ‘Suspended’ or ‘Archived’ in Travel Ledger, for example if they wish to discontinue using TL, cease to trade or have a change of owner. This development has been enabled at branch level, allowing companies to either suspend their head Office (and therefore all of the associated branches too) or to suspend a specific branch while the wider company (head Office and other associated branches) remains active.
Below is a definition of what is meant by both Suspending and Archiving:
Suspended = The ‘pausing’ or ‘freezing’ of the activity of a branch which can be reactivated, this includes Commercial Links (CLs), users associated solely with the branch, and billing
Archived = the permanent closure/removal of a branch with only limited information available to view on a read only basis for reference purposes
Any companies wishing to Archive their Head Office or any of their branches will need to raise a request through Travel Ledger support who will take action on their behalf. Please note that archiving is not reversible and all user access will be revoked. Therefore, once done, any reinstatement requests will mean recreating the Head Office or branch from scratch.
Suspending a Head Office or branches is a reversible measure which can be completed by a company admin. Suspending a branch temporarily limits access (to admin users only, normal user types are suspended) for the duration of the suspended period. The admin users of a company can set their Head Office or branches back to live. This is completed under the Settings>Companies and Users page and selecting the edit icon against the Head Office or relevant branch and then choosing to 'Suspend Branch':
Once the Head Office/branch is suspended, you will see the status update as below:
To set a suspended Head Office/branch back to live, you will use the same Settings>Companies and Users page and edit icon for the intended branch, however this time you will select 'Reactivate Branch' as below:
Once a branch has been reactivated, you will see the status as 'Live':
