Updating Bookings (Accept/Reject)

Options for Updating Booking Statuses

Where to Update Bookings

The main focus of a Buyer in Travel Ledger is reviewing bookings to submit payment to Sellers in a timely fashion, within the terms of contract. Once the Buyer review period opens (or before if you are feeling organised), a Buyer will log in to the TL platform and view the Transactions>Bookings page to manage the bookings submitted for the next, and potentially future, settlements.

Reason Codes for Rejecting/Amending Bookings

When rejecting, or amending bookings, Buyers can use the following reason codes to effectively communicate essential details about booking status, payments, and any specific requirements.

A: Not yet due

B: Already Paid

C: Incorrect ABTA number

D: Agent not enabled

E: Cancelled Booking

F: Additional Requirements

G: Duplicate Transaction

H: Invalid Commission Calculation

I: Part Payment

J: Non-payment by client

K: Wrongly Assigned

L: Awaiting amendment invoices

M: Re-instatement

Ways to Update Bookings

There are two methods for accepting/rejecting/amending bookings.

Most commonly used is the manual option:

Updating Booking (Accept/Reject) Manually

For those Buyers managing large amounts of bookings (200 plus) per settlement, you may want to consider using a file to download your bookings, manage them in your mid/back office and upload them back into Travel ledger:

Updating Booking (Accept/Reject) through Buyer Download & Upload File

The last page in this section provides guidance on reviewing bookings once the review window has closed. The bookings will now be locked but can still be seen and exported:

Reviewing Completed Settlements and Remittance Advice

Please note, bookings must be accepted by the buyer for them to enter a settlement in Travel Ledger, this is not an automatic process.

As a Buyer you will spend most of your time in the 'Transactions' area of the platform. For guidance on how to manage the view and set up of this of this area, take a look at the Bookings Organisation and Management page.