FAQs - Uploading Files

What format do I need to use for my file uploads?

Please visit the File Format for Upload page for full details.

Do my uploads need to be formatted as TXT or CSV files?

Currently, all uploads need to be formatted as TXT files. Files can be converted to TXT format by right clicking on the files, selecting ‘rename’ and adding ‘.TXT’ to the end of the file name. As an example, a file named ‘upload one’ would be renamed to ‘upload one.TXT’.

Does it matter if my file is in capitals or lowercase?

Yes, all file uploads need to be in capitals. This applies to all data.

If I am using data delivery methods to send my file to the platform, does the format change?

No. The format of the file is exactly the same as the manual method. Take a look at the Upload by Data Delivery Methods page for a full overview of the process.

I sent a file by email delivery method and it hasn't been uploaded onto the platform. What do I do?

Th first thing to check is the data delivery area to see if your file was rejected for any reason. Guidance on this can be found in the Reviewing Data Delivery page. It is important to remember that only email addresses linked to a company admin or those that have been added as additional emails in the data delivery area will be able to commit data to the platform through this method.