FAQs - Registration and Initial Set Up

I haven't received my registration email, what should I do?

Make sure you have checked your junk/spam email. If you still haven't received the registration email you will need to contact the company who has generated the invitation and ask them to resend it. If the invite was sent directly from Travel Ledger, you can email us at [e-mail] .

I have received a registration link for my company but I am not the right person to complete the process and accept the terms and conditions. What should I do?

You can forward your registration to the person responsible for this. They will be able to use the link, however it is really important that they update their name and email address in the registration form to ensure all future communications and access are assigned to them.

I have lost my 2 factor authentication code, what do I do?

If you saved your recovery code, you can use this to reset your on 2FA by clicking on the link on the 2FA sign in page. If you have not stored your recovery code, please contact your company's administrator who can reset this for you. Once you or they have reset your 2FA, you will be able to rescan the QR code and set it up again.

If you are the only or only available admin and you need a 2FA reset, you will need to contact Travel Ledger Support.

I am an admin and one of my team is asking me to reset their 2 factor authentication, how do I do this?

This is managed under the Companies and Users' page, see User Management for guidance on exactly where to find this. Here is a screenshot of where to find this in the Settings>Companies and Users page: