User Management

Administrators can view all users within their company by going to Settings > Companies and Users.

The Manage Users section of the page shows all registered users for your company.

From this part of the page you can deactivate a user, edit user details and request that they go through 2 factor authentication again (particularly useful when a user loses their authentication method and requests a reset).

You can see 3 icons to the left of each users details, they function as below:

= click on the pencil icon to edit the users details, including name, email address and role

= click on the crossed out eye icon to disable a user. Note, It is not possible to completely delete a user, you can only disable and enable users in the Manage Users area of this page

= click on the circular arrows icon to reset a users 2 factor authentication. If one of your team has lost access to their 2 factor authentication code, this reset functionality will allow them to re-scan the QR code/retrieve the long code to start again with a fresh 2FA set up the next time they log in. For guidance on setting up 2FA for your users, see Two-Factor Authentication (2FA) Setup Guide