Travel Ledger
  • Welcome to Travel Ledger Help
  • Registering on the Platform
    • Registering as a New Company
    • Two-Factor Authentication (2FA) Setup Guide
    • Registering as a User
    • Updating User Profile
  • Managing Transactions
    • Bookings Organisation and Management
    • Updating Bookings (Accept/Reject)
      • Updating Booking (Accept/Reject) Manually
      • Updating Booking (Accept/Reject) through Buyer Download & Upload File
      • Reviewing Completed Settlements and Remittance Advice
    • Duplication Checks
    • Reviewing Remittances
    • Payment History Page
    • Uploading Bookings
      • Upload Manually
      • Upload by Data Delivery Methods
        • FTP setup guide
      • Reviewing Data Delivery
    • File Formats for Upload
      • Extended File Format (Full Version)
      • Extend File Format (Lite Version)
    • Seller returns file (Rec)
    • Scheduling payments
  • Exporting Data & Reconciliation
    • Reconciliation Best Practice
    • Exporting Data from Grid Displays
    • Scheduling Reports in Task Scheduler
  • Notifications
    • Notifications Overview
    • Configuring Notifications
  • Managing your Partners
    • Company List
    • Invite Partners to the Platform
      • Sending Individual Partner Invites
      • Sending Bulk Partner Invites
    • Commercial Link Creation
      • Payments Overview
        • Payment Profiles
        • Business Terms
        • Settlement Schedules
    • Managing Commercial Links
  • TL Pay Account
    • Registration Process - Revolut Grow
    • Registration Process - Nium/Clearbank
      • UK Application (KYB/KYC)
      • EU Application (KYC/KYB)
      • Step-by-Step Guide: KYB/KYC Form Completion
    • Funding your TL Pay Account
    • Commercial Links required
    • Settling via your TL Pay Account
    • Viewing TL PAY Activity
    • Withdrawals
    • Suppliers not cutover to TL PAY
  • Billing
  • Managing your Companies and Users
    • Managing your Companies
    • Suspending and Archiving Head Office and Branches
    • User Creation
    • User Management
  • Processing Entity Schemes
    • Refunds on the ABTA Scheme
  • Help and Support
    • Public Holiday Schedules
    • FAQs
      • FAQs - General Platform Queries
      • FAQs - Registration and Initial Set Up
      • FAQs - Transactions Area
      • FAQs - Uploading Files
      • FAQs - Payments and Commercial Links
      • FAQs - Admin
    • Glossary of Terms
    • Glossary of Notifications
    • Testing with Travel Ledger
    • Release Notes
      • Release 1.26.0 (12/10/2023)
        • Release 1.26.1 (19/10/2023)
        • Release 1.26.2 (26/10/2023)
          • Release 1.26.3 (03/11/2023)
          • Release 1.26.4(18/11/2023)
      • Release 1.25.0 (31/08/2023)
      • Release 1.24.0 (27/07/2023)
      • Release 1.23.0 (06/07/2023)
      • Release 1.22.0 (28/06/2023)
      • Release 1.21.0 (08/06/2023)
      • Release 1.20.0 (25/05/2023)
      • Release 1.19.0 (11/05/2023)
      • Release 1.18.0 (13/04/2023)
      • Release 1.17.0 (23/03/2023)
      • Release 1.16.0 (09/03/2023)
      • Release 1.15.0 (23/02/2023)
      • Release 1.14.0 (09/02/2023)
      • Release 1.13.0 (16/11/2022)
      • Release 1.12.0 (07/09/2022)
      • Release 1.11.0 (25/07/2022)
      • Release 1.10.0 (02/05/2022)
      • Release 1.9.0 (17/03/2022)
      • Release 1.8.0 (02/03/2022)
      • Release 1.7.0 (27/01/2022)
      • Release 1.6.0 (09/12/2021)
      • Release 1.5.0 (29/10/2021)
      • Release 1.4.0 (07/10/2021)
      • Release 1.3.0 (04/10/2021)
      • Known Issues
    • Still Need Help?
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On this page
  • Why can't I invite a new user to the platform?
  • I need to delete a user from the platform but I don't seem to have this option?
  • One of the users at my company has lost their 2 Factor Authentication code, how do I reset it for them?

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  1. Help and Support
  2. FAQs

FAQs - Admin

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Last updated 3 years ago

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Why can't I invite a new user to the platform?

To invite new users to the platform you need to have an admin role. If you have a 'normal' role you will need to ask someone at your company who is an administrator to send the invite for you.

I need to delete a user from the platform but I don't seem to have this option?

There isn't currently an option to delete users from the platform, instead you can disable a user. You will need to find them in the Manage Users area and select the eye icon to disable. If you want to enable a previously disabled user you can click on the same icon again to reactivate them.

One of the users at my company has lost their 2 Factor Authentication code, how do I reset it for them?

To reset someone's 2FA, yo will need to find them in the Manage Users area and select the reset icon. Once you have done this, the user will then be able to re-scan the QR code at next login and set up their code again. Screenshot below highlights the icon you need to click next to the username to reset their 2FA for them: