FAQs - Admin

Why can't I invite a new user to the platform?

To invite new users to the platform you need to have an admin role. If you have a 'normal' role you will need to ask someone at your company who is an administrator to send the invite for you.

I need to delete a user from the platform but I don't seem to have this option?

There isn't currently an option to delete users from the platform, instead you can disable a user. You will need to find them in the Manage Users area and select the eye icon to disable. If you want to enable a previously disabled user you can click on the same icon again to reactivate them.

One of the users at my company has lost their 2 Factor Authentication code, how do I reset it for them?

To reset someone's 2FA, yo will need to find them in the Manage Users area and select the reset icon. Once you have done this, the user will then be able to re-scan the QR code at next login and set up their code again. Screenshot below highlights the icon you need to click next to the username to reset their 2FA for them: