Applying for an Adyen Account

TL Pay – Adyen Account Application

Before you can use TL Pay and virtual cards with Adyen, you need to open and submit an Adyen account application from within Travel Ledger.

We recommend completing this as soon as possible so your account is ready for your migration date.

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Overview

Adyen is the payment provider that powers TL Pay and virtual cards.

Once your Adyen account is approved:

• You can send and receive TL Pay settlements

• Funds can be paid out to your bank account

• You can create and use Virtual Cards

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Applying

Who can complete this?

Only users with TL Pay/Admin permissions can:

• Open a new payment account

• Submit the Adyen application

Before you start

Make sure you have the following information ready:

• Company legal name and registration number

• Registered and trading address

• Director / Ultimate Beneficial Owner (UBO) details

• Business activity description

• Settlement bank account details

The application itself takes a few minutes to complete.

How to apply

1. Open TL Pay

Go to:

TL Pay → Open New Account

Choose Adyen as the payment provider and 'Start Application'.

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2. Complete the application

You will be asked to provide the following:

Company details

• Legal entity name

• Company registration number

• Registered address

• Trading address (if different)

• Business activity

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Directors & Ultimate Beneficial Owners (UBOs)

For each required individual:

• Full legal name

• Date of birth

• Home address

• Email address

• Ownership percentage (if applicable)

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Settlement bank account

This is the bank account where you will fund your Adyen account from.

You’ll need:

• Account name

• Sort code

• Account number

• IBAN (if applicable)

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3. Submit the application

Once submitted:

• The application is sent to Adyen for verification

• You can leave the page safely

• Your status will update automatically once reviewed

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Application status

You can check progress at any time in:

TL Pay → Your payment account

Status meanings

Status	What it means
Pending	Application submitted and under review
More information required	Additional documents or details are needed
Active	Account approved and ready for your migration date

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If more information is required

Adyen may request:

• Proof of identity

• Proof of address

• Company verification documents

• Bank account confirmation

If this happens:

1. Open your payment account in TL Pay

2. Upload the requested documents

3. Resubmit

FAQs

How do I provide the KYC identification verification for a director or UBO who is not completing the form?

The verification needs to be actioned in real time when the page is open; there is no save option. There are two options:

1. The stakeholder is present, with their ID, in the office with you to complete this. They can scan the QR code/copy the link to do the verification there and then.

2. You have the stakeholder on a video/phone call. You can then immediately share the link, have the stakeholder do the verification in , and as they action this it will update on your screen.

If I input the wrong type of business (sole trader/private limited company etc) how do I amend this?

You can click on the pencil at the top of the application page to change. Note: The form only gives sole proprietor and company options, if you are a partnership, please choose sole proprietor.

How do I complete the form as a Sole Trader/Proprietor/Partnership?

1. Select business type 'Sole Proprietor'.

1. In the Sole Proprietorship details screen, add your personal name in the Business legal name box. For a partnership, add the name of one of the partners.

1. On the next page, tick the 'Yes' radio button to enable 'Doing Business As' name entry. Please enter the known business name here.

Need help?

If you have any questions, contact:

[email protected]