Applying for an Adyen Account
TL Pay – Adyen Account Application
Before you can use TL Pay and virtual cards with Adyen, you need to open and submit an Adyen account application from within Travel Ledger.
We recommend completing this as soon as possible so your account is ready for your migration date.
Overview
Travel Ledger is transitioning its primary banking infrastructure from Nium to Adyen. This move strengthens our payments infrastructure and supports the next phase of innovation across our network.
Adyen is a global financial technology leader list on the Dutch stock exchange and used by major enterprises such as Microsoft, Uber, and eBay. They also hold a banking licence in the UK
Adyen is the payment provider that powers TL Pay and virtual cards.
Once your Adyen account is approved:
You can send and receive TL Pay settlements
Funds can be paid out to your bank account
You can create and use Virtual Cards
Applying
How to apply
1. Open TL Pay
In Travel Ledger go to TL Pay → Open New Account
Choose Adyen as the payment provider and 'Start Application'.
2. Complete the application
You will be asked to provide the following:
Company details
Legal entity name
Company registration number
Registered address
Trading address (if different)
Business activity
Directors & Ultimate Beneficial Owners (UBOs)
For each required individual:
Full legal name
Date of birth
Home address
Email address
Ownership percentage (if applicable)
Settlement bank account
This is the bank account where you will fund your Adyen account from.
You’ll need:
Account name
Sort code
Account number
IBAN (if applicable)
3. Submit the application
Once submitted:
The application is sent to Adyen for verification
You can leave the page safely
Your status will update automatically once reviewed
Application status
You can check progress at any time in:
TL Pay → Your payment account
Status meanings
Pending
Application submitted and under review
More information required
Additional documents or details are needed
Active
Account approved and ready for your migration date
If more information is required
Adyen may request:
Proof of identity
Proof of address
Company verification documents
Bank account confirmation
If this happens:
Open your payment account in TL Pay
Upload the requested documents
Resubmit
FAQs
How do I provide the KYC identification verification for a director or UBO who is not completing the form?
The verification can be sent to the relevant stakeholder through a link as outlined below.
Select the decision maker section by clicking on 'add' and then 'Get Started':
Fill out the information pertaining to the stakeholder:
Choose the 'Invite Decision maker' option:
Complete their details and any personal message you wish to add:
Have a final check of the details you have provided:
The invitation is now sent to the stakeholder, allowing them to complete the KYC form directly. Please advise them to have their passport or driving lincense available.
If I input the wrong type of business (sole trader/private limited company etc) how do I amend this?
You can click on the pencil at the top of the application page to change. Note: The form only gives sole proprietor and company options, if you are a partnership, please choose sole proprietor.
How do I complete the form as a Sole Trader/Proprietor/Partnership?
Select business type 'Sole Proprietor'.
In the Sole Proprietorship details screen, add your personal name in the Business legal name box. For a partnership, add the name of one of the partners.
On the next page, tick the 'Yes' radio button to enable 'Doing Business As' name entry. Please enter the known business name here.
Need help?
If you have any questions, contact:
support@travelledger.org
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